End Result Depends On Corrective Actions

摘要

The role of ISO 9000 in "Tire Failures, SUV Rollovers Put Quality on Trial" (Susan F. Daniels, December 2000, p.30) was handled by several experts. Each expert had a different opinion, and an outsider cannot know if ISO 9000 and internal standards were followed or not. Therefore, I want to pinpoint two aspects of the ISO 9000 standards.Harold P Greenberg summarized the situation in "Ethical Considerations in the Firestone-Ford Situation" by stating that the root causes are found in the design or manufacturing process. My experience is that 80 to 90 percent of all quality problems originate in the RD phase.