Picture the scene. The greenkeeper is proudly laying turf on a newly constructed tee, when he hears the comical jest of the passing golfer shouting "green side up" for the fourth time that day. Other favourites spring to mind such as "over here" whenchanging a pin position or "why do you always do that on ladies day", whilst generally just trying to go about one's work. These are all lighthearted comments aimed at brightening up someone's day but what happens when comments and opinions are aired ina more serious manner and directedtowards the Greens Chairman or committee members who are trying to support the work of their staff? It is on such occasions that good communication is of paramount importance and is something that - although improving within the industry -needs to be pursued and practised at every opportunity.
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