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首页> 外文期刊>International review of industrial and organizational psychology >BUILDING BETTER WORKPLACES THROUGH INDIVIDUAL PERSPECTIVE TAKING: A FRESH LOOK AT A FUNDAMENTAL HUMAN PROCESS
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BUILDING BETTER WORKPLACES THROUGH INDIVIDUAL PERSPECTIVE TAKING: A FRESH LOOK AT A FUNDAMENTAL HUMAN PROCESS

机译:通过个性化的工作来构建更好的工作场所:基本的人性化过程的最新发现

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摘要

Consider the following scenarios. A leader makes a speech that seems perfectlyto capture and reflect the mood of her followers, leading to renewed motivationand enthusiasm. After carefully listening to each other's viewpoint, two teammembers agree on a way forward that meets both their needs. A customer ser-vice representative soothes an angry customer by discerning the most importantaspects of their complaint. A nurse accurately identifies a quiet patient's needfor more information, and asks the doctor questions on the patient's behalf.What is it that these situations have in common?
机译:请考虑以下情形。领导者发表的演讲似乎完美地捕捉并反映了她的追随者的心情,从而激发了新的动力和热情。在认真听取彼此的观点之后,两个团队成员就可以同时满足他们两个需求的前进道路达成了共识。客户服务代表通过辨别他们抱怨的最重要方面来安慰生气的客户。护士准确地识别出安静患者需要更多信息的情况,并代表患者询问医生问题。这些情况的共同点是什么?

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