The difference between a dry cleaner becoming a commodity and a trusted expert often falls to the customer's experience at the store. For this American Drycleaner Your Views survey, we're asked our audience about their mindset and the steps they take to make sure they are the first - and only - dry cleaner their customers consider. When asked what facet they believe makes the most significant impact when it comes to customer service at their company, the front CSRs were the winners by far. Almost three-quarters (71.4) of our respondents felt that a well-trained counter staff had the most effect on the experience. "Speed of service" and "convenience" tied with 10.7, while "location" was selected by 7.1.
展开▼
