On-board internet isn't a new innovation, but Grand Central has taken it a step further by integrating a range of features to help passengers on their journeys. Journey Central was developed by Whoosh in a bid to offer passengers richer and better targeted information about their journeys. Passengers can scan a unique at-seat QR code giving direct access to an integrated web app which provides them with relevant journey information in real-time. At the core of the functionality is a dashboard which allows two-way communications with staff to allow queries to be addressed quickly. Research undertaken by Whoosh suggests most rail passengers want to access their journey information on a live dashboard on their phone rather than by messaging services. There is far more to Journey Central than passenger information, however. Food can be ordered from the menu with secure payment taken and passengers not having to leave their seat. First Class passengers can request complimentary refreshments too, with experience showing many will view the refreshment page several times. A strong safety element is incorporated in Journey Central as passengers can promptly and safely report anti-social behaviour, harassment or suspicious activity with their exact location identified.
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