What patients' complaints and praise tell the health practitioner: implications for health care quality. A qualitative research study

Mattarozzi Katia; Sfrisi Fiamma; Caniglia FilippoDe Palma AlessandraMartoni Monica

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What patients' complaints and praise tell the health practitioner: implications for health care quality. A qualitative research study

机译：患者的抱怨和赞美告诉了健康从业者：对医疗保健质量的影响。一项定性研究

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Objective: In order to identify which health care aspects play a role in patient satisfaction and quality of health care, the present study analyses a large number of instances of complaint and praise.

机译：目的：为了确定哪些医疗保健方面对患者满意度和医疗保健质量起作用，本研究分析了大量的投诉和表扬实例。

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来源
《International Journal for Quality in Health Care》 |2017年第1期|83-89|共7页
作者
Mattarozzi Katia; Sfrisi Fiamma; Caniglia FilippoDe Palma AlessandraMartoni Monica;
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作者单位

Univ Bologna, Dept Expt Diagnost & Specialty Med, Vle Berti Pichat 5, I-40127 Bologna, Italy;

St Orsola Malpighi Hosp, Ufficio Relaz Pubbl & Assoc Volontariato, Via Albertoni 15, I-40138 Bologna, Italy;

St Orsola Malpighi Hosp, Med Legale & Gest Integrata Rischio Local Hlth Tr, Via Massarenti 9, I-40138 Bologna, Italy;

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原文格式 PDF
正文语种英语
中图分类营养卫生、食品卫生;
关键词
patient satisfaction; patients' complaints; patients' praise; quality of health care; medical errors; communication in health care; patient-doctor relationship;

机译：患者满意度;患者投诉;患者好评;医疗质量;医疗差错;医疗保健中的沟通;医患关系;

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What patients' complaints and praise tell the health practitioner: implications for health care quality. A qualitative research study

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