When I arrived at the SAS counter in ORD's Terminal 5 at 1255, a long line of passengers was waiting to check in. I relaxed in a small seating area until the ticketing staff came on duty at 1300 and the line had cleared. Because I was flying Economy Extra—a class of service between coach and business—I was eligible to check in at the business counter, but a separate line had been set up for Economy Extra. After waiting briefly for a wheelchair, I proceeded to passport control where I was whisked to the head of another very long line. The queues at security were shorter, and that process took about ten minutes.
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