In the financial industry, there is a requirement to offer valuable services efficiently to customers with limited management resources. Knowledge acquired through daily activities must be utilized in order to satisfy this requirement. Toshiba provides knowledge solutions that support the utilization of such knowledge, including a system that manages and utilizes information inside and outside of the company as knowledge assets, and a system that utilizes electronic documents, which are the basis of operating know-how. This paper describes the functions of these systems and their key technologies; namely, Japanese-language processing technology and XML technology.
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