I have an elderly relative who may be the least tech-savvy person I know.I recently received a handwritten letter from him(remember when everyone did that?) apologizing that he had not sent out expected emails because his Windows XP-fired desktop computer had once-and-for-all crashed.For the record,Microsoft released XP in 2001-centuries ago in the computer business.He purchased a replacement laptop and brought it home,only to discover there was no way to hardwire it to his Internet service,complaining in his note that”I've wasted hundreds of dollars.”I called(he has one of those early-model cell phones about the size of a corn cob) and explained he needs to get Wi-Fi in his house.You know the response:”What's that?”It all sounds humorous,and I guess it is to everyone but him,but the episode is a reminder that doing business nowadays-personal or otherwise-requires adopting rapidly evolving technology.This elderly relative is long-since retired,so technological hiccups are a mere inconvenience for him.That's not the case for a billion-dollar enterprise.
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