Emotional intelligence: Get with it!

摘要

One of the big corporate buzzwords is the term "Emotional Intelligence" (El), which refers to the ability to manage emotions in a conscious, productive way. Apparently, having it will make average leaders into star performers, thereby boosting their productivity and that of their organization. But is El all that it's cracked up to be?El involves various competencies, one of which is the ability to communicate effectively. El experts say one way to achieve this is to use the word "and" instead of "but." So instead of a leader saying, "John, I appreciate your effort, but you're behind on that project deadline," it's way more positive to say, "John, I appreciate your effort, but you're behind on that project deadline, and you're fired!"