Impact study of supply chain practices on organisational performance for Indian chemical industries

摘要

Supply chain practices (SCPs) are no longer merely an option but rather an essential requirement for almost every organisation if they have to compete successfully. The research aims to gain an insight into the SCPs being practiced and to find the practices which are essential to withstand the pressure of the competitive environment for a chemical industry. This research focused on finding different SCPs being practiced in context to Indian industries. The different SCPs are being found by the extensive literature review. The framework was developed and relationship amongst these SCPs and organisational performance measures, namely, operational performance, customer satisfaction and financial performance are established for the Indian chemical industries. The developed framework was then tested empirically using data collected from respondents to a survey questionnaire. Structural equation modelling (SEM) was used to test the hypothesised relationships. The finding suggests that a successful SCPs implementation not only improves the operational performance, but also enhances customer satisfaction and financial performance. In addition, higher financial performance is also attributable to better customer value resulting from the achievement of better customer satisfaction.