Atypical tech

摘要

For the past 8 years, Stephanie has worked as a senior veterinary consultation service (VCS) technician for Hill's Pet Nutrition, Inc. Although Hill's is a pet nutrition company, the consultation service will answer questions on almost any topic thatthe technicians and veterinarians are familiar with. Every work day, Stephanie sits at her desk, logged into a phone system and fields calls. When she receives one, Stephanie verifies the information of the caller, who must be a veterinarian or a healthcare team member, and sets up the case. Stephanie will then take down customer and patient history and triage the call. If the question requires a medical consult she will transfer the call to an on-staff veterinarian.