The new enterprise knowledge management

摘要

Purpose – The purpose of this paper is to explain how knowledge management (KM) is an essential part of an information management (IM) initiative. IM and KM leaders must be aware of the challenges of fusing KM and IM. Design/methodology/approach – This paper is based on observation of numerous KM and IM projects, and on discussions with expert practitioners and senior management. Findings – Executives want as close to real time decision support as they can get and they want business context around the data. For the information technology organization this means integrating structured data with unstructured content and building collaboration into analytic tools so that analysts across the company can share what they know. It means building KM into IM projects. Originality/value – Chief information officers and senior business managers who are implementing IM projects for decision support will get more value by including KM initiatives that provide for context and collaboration.