Getting Emotional

摘要

Managing your emotions, and their impact on others, is key to improving efficiency.WHAT DOES IT TAKE TO BUILD an efficient practice? Is it systems, procedures, and processes working in tandem like the separate sections of an orchestra? Is it the people who not only direct and impact the systems, procedures, and processes but also, andperhaps more importantly, bring their humanity to the workplace, which, in the best of practices, creates an unnamed synergy? Is it the practice owner who directs all of the above and builds enthusiasm for a shared vision?