Training Day

摘要

Using structured on-the-job training to enhance team performance. Effective training in a veterinary hos- pital ensures consistent patient care, client service and profitability. Providing quality training for veterinary staff does not have to be difficult or expensive. Structured on-the-job training (OJT) can save time and money, as well as increase employee engagement and satisfaction. "One of the most difficult areas of administration for practice owners and managers is employee training," says AAHA President Mark Russak, DVM. "Most veterinarians are not equipped with the right tools to train their staff correctly. A well-trained staff is essential to the delivery of 'High Tech-High Touch' client service."