Experiences from the implementation of a comprehensive development plan for user involvement in a mental health hospital: A qualitative case study

摘要

Background: Few studies have investigated user involvement initiatives in whole organizations. The aim was to explore the experiences of professionals and user representatives taking part in the implementation of a user involvement plan. Materials: A qualitative study in a mental health hospital included interviews and observational data. Discussion: Three different stories emerged. The first described the implementation as a success. The second described the implementation as a success, but after overcoming several obstacles. The third described that the development plan had limited impact. Conclusions: Close attention should be made to decision-making and resource allocation when implementing user involvement.