Automating the Workforce Changing Tides in the Water Utility Industry

摘要

Water utilities have an important responsibility to keep customers' water flowing. Understandably, utilities can be so focused on avoiding interruptions to service that they may miss out on new money-saving technologies, possibly doing a disservice to customers and themselves. Although the decision to not automate may appear to benefit water utilities financially in the short term, in the long term sticking with manual or partially-automated processes can hurt productivity and negatively affect the bottom line.