CIO CHALLENGE

摘要

Senior managementoften preaches about the ability to measure the value that IT projects provide the business using return on investment (ROI). But there is more to measuring the success of technology initiatives than just ROI. In fact, many technology leaders are pointing to metrics such as speed to market and cost efficiency to show the business side the true value of IT investments. Comparing success metrics from firm to firm is difficult, since most IT departments have their own particular way of measuring success. And it's often no easier to do within an organization either — different business lines frequently have different definitions of success. Such is the case at San Francisco-based Barclays Global Investors (BGI). "Even within BGI, the way we measure value varies depending on the product you look at," says Craig Squires, who recently became global head of technology at the firm.