No More Mailing It In

摘要

With The Financial industry focused on restoring client trust, indolent on-boarding processes are coming under fire. "For example, we've1 studied on-boarding when rolling 401(k) funds into an IRA," says Michael Ellison, president of Corporate Insight. "In some cases it can take up to 30 days to complete, during which time assets are inaccessible. This is clearly a frustration that financial firms must address." Indeed, those firms that fail to address such consumer frustrations risk losing their customers. According to a recent Datamonitor study, post-crisis financial services clients are more willing than ever to shop around.