Pain-Free BPM

摘要

BPM software automates human workflow processes and computer-to-computer interactions, creating start-to-finish processes that integrate arid flow across applications. BPM provides an abstraction layer that separates the business rules from the processes themselves. This approach lets business users change processes quickly and flexibly without requiring costly IT support. Graphical representations of processes and rich reporting help designers improve process performance. Interest in BPM is strong, with a third of U.S. companies either using or piloting BPM software, according to Forrester Research. The technology and telecom industries lead adoption, with a third of this sector already running BPM in production. Here we give you guidelines for selling a BPM project to management and what to look for in BPM software. You'll also find developers' tips and a guide to pure-play BPM products and their integration capabilities.