Pay By Phone Parking

摘要

There are some 4,500 parking meters and 750 pay & display parking machines in Westminster. In 2007, faced with the problem of maintaining ageing equipment and lost revenue through organised crime, Westminster Council decided to opt for a 'pay by phone' solution. According to director of parking Alastair Gilchrist, the council also wanted usage statistics. 'If a parking spot is getting next to no usage, then the space could be used for something else more valuable to the community. We previously obtained this information through surveys but these proved both time-consuming, inaccurate and costly.' Westminster chose pay-by-phone technology specialist Verrus who were responsible for North America's first pay by phone parking installation, together with their outsourced contact centre partner in the UK, Converso.