Reliable cars and the art of continuous improvement

摘要

The 'Toyota Production System' may not be everyone's idea of a riveting bed-time read but it does provide an explanation of why the Japanese automotive giant has retained its place at the top table for so long, with so little apparent drama. A constant rolling process of plan, do, check, act applied across all of the company's business activities aimed at ensuring gradual, orderly but continuous improvement is central to its business strategy. And it works.