Collaboration

摘要

To improve information sharing among the education, documentation, customer support, and other teams at Citrix, the company has created collaborative groups or "content councils" for each product released, with each council's activities facilitated by a content architect. The councils' goals are "to ensure content sharing and reuse and effective content delivery for a release." Regular council meetings may involve subject matter experts, content developers, and product managers, and the meetings "provide the council with a clear vision of the [product] release." For similar collaborative efforts to succeed, the article recommends that groups begin with clearly stated objectives, "innovate using existing tools and processes" to keep interactions simple, stay focused on audience needs, and meet regularly.