Castle makes its mark

摘要

The 13,000 people working at White Castle know how to make and sell millions of some of the country's most popular hamburgers each year. Less inspiring is the fact that those same employees generate tons of paperwork just complying with the company's human resources systems. For instance, a White Castle team member can have as many as 15 forms to fill out on his or her first day at work. Not surprisingly, the company that started in Wichita, Kansas selling 5c hamburgers in 1921 wanted to move its "forms and bags" operations into the 21st century. Executives knew there had to be a better way than regional managers driving between outlets and then on to the local headquarters loaded with forms.