Anyone who has tried to itemize their tax returns or filled out myriad medical claim forms without the help of a licensed professional knows how confusing these tasks can be. Multiply that by 27,500 - and perform these exercises on a daily basis instead of once a year - and you get a sense of the challenge faced by health benefits giant CIGNA Corporation when it began six years ago to establish a comprehensive workflow for controlling access to sensitive data by its employees. Even before the advent of the federal Health Insurance Portability and Accountability Act (HIPAA)mdSarbanes-Oxley (SOX) security compliance requirements, CIGNA recognized that the days of "model me after" access controls were numbered.
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