FCC'S THAMESLINK PERFORMANCE IMPROVES

摘要

First Capital Connect is on a fightback to retain its franchise, after months of confrontation with passengers, unions, MPs and government ministers.rnRail users have been frustrated by poor service, caused by a variety of factors including driver shortages and poor weather conditions.rnChanges appeared to be in the air at the Rail Business Awards 2009 at the London Hilton onrnFebruary 11, when Mary Grant, head of rail at FirstGroup, collected the top 'winner of winners' award. She confidently vowed: 'We will bounce back.'