Perhaps unsurprisingly, research conducted over more than three years by National Express East Anglia and Passenger Eocus has concluded that passengers want their trains to arrive on time to the minute at the station where they get off, and are unimpressed by PPM data based on arrival within 5 or 10 min at the final destination.rnThe essence of their findings is that responses to the National Passenger Survey (RB1360 p3) show that the punctuality satisfaction score drops by 2% for every minute of lateness at the station where the respondent alights.
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机译：也许不足为奇的是，由National Express East Anglia和Passenger Eocus进行了三年多的研究得出的结论是，乘客希望火车准时到达下车的那一刻，并且对基于到达目的地的PPM数据没有印象在最终目的地需要5或10分钟。rn他们发现的实质是，对国家旅客调查（RB1360 p3）的答复显示，在受访者下车的每一分钟迟到时间，守时满意度得分下降了2％。
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