Communication Breakdown

摘要

Personal and business correspondence have drifted sharply away from in-person conversation or even vocal communication-almost exclusively to written messages. Texting, email, instant messaging, Twitter and Facebook, for example, enable us to rely on the written word even more.Written information has immense importance in our culture and I am an avid book-lover. When it comes to conveying information or gaining alignment on an action, however, the written word might not be your best tool.