DATA: GUILTY Until Proven Innocent

摘要

The information necessary to support effective decision making, monitor performance and appropriately allocate resources within organizations is derived from measurements. Hence, measurement is a critical management activity. Measurements of product quality and process performance drive organizational decision making with respect to whether products and services adequately fulfill customer requirements and what corrective actions are needed to Improve performance.Data collected through measurement activities provide support for improvement efforts. In process improvement projects, these data are particularly useful in terms of establishing a baseline of the current process performance, modeling cause and effect relationships and monitoring process performance.