seen & heard

摘要

In response to "Sea Change" (April 2019, pp. 16-22): It's true that you must embrace change and be able to adapt to it quickly. New programs, ideas and forward thinking are vital for businesses to thrive and grow. You must assess whether change is necessary and what the results are. To measure continuous improvement, there must be targets. These targets must be tangible but challenging enough to hold interest. In the end, will the change bring in money?I love the article "Standard Issues: It's All in the Approach" (April 2019, pp. 54-57). It highlights the missing link in our quality arsenal, which the author briefly describes as process mapping versus flowcharting. The real issue is system mapping, which is a new discipline for quality. ASQ's Quality Management Division is running an article on this and ASQ's Government Division is championing a new system management standard. I think ISO 9001 should be used for organizational alignment of certified processes and systems-that is the future of quality.