Let's Huddle

摘要

Many organizations in the service sector have teams that execute a variety of tasks on behalf of global customers. Tasks could be as simple as converting a file from MS Word to PDF, to complex financial transactions involving millions of dollars. Typical tasks include responding to customer emails, updating customer data in a database, tracking shipments and posting cash transactions.In these organizations, there typically isn't time scheduled for a team to have a discussion with its colleagues or team leader. This leads to erratic service delivery or work completion, which affects the customer experience. Self-organized team huddles help teams deliver reliable results over a sustainable period without major capital investment.The size of teams in the service sector ranges from a few members to 15 or more, with a team leader coordinating the execution of the members' work. Team members execute tasks and are responsible for accurate and on-time delivery of services-usually governed by a contractual agreement between the customer and the organization. The team is composed of members with varying educational backgrounds, such as engineering, management, art, science, commerce and accounting.