Quality management systems are very well explained in "Standard Issues: Prove Your Worth" (December 2018, pp. 65-69). The author has written it in a way that is easy to read. The most interesting point the author makes is the fact that an ISO 9001 program is often regarded as mere compliance management. To me, the benefits gained are seldom being highlighted.In response to "Art of Improvements" (November 2018, pp. 18-24): I love this article! I recently implemented an A3 sheet approach as part of my organization's process improvement program.
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