How Well Does Your Reward System Support TQM?

摘要

Recently, quite a bit of statistical evidence has supported the positive effects of a properly implemented total quality management (TQM) program. But many organizations have tried TQM only to pronounce it a failure. Popular publications like Fortune, Newsweek, The Wall Street Journal and USA Today have proclaimed TQM to be, at best, only partially successful or, at worst, a passing fad.