The State of Quality Auditing

摘要

Recently, A Fortune 500 company was on the financial ropes. Upper management looked at its operations and asked, "What doesn't add value?" This question was eventually posed to every senior manager. The vice president of quality got together with the vice president of internal auditing to discuss redundancies. ISO 9000 first-party audits and other internal audits were soon on the table for discussion because they were considered redundant. One had to go. What do you think happened? Internal audits won. ISO 9000 first-party audits were outsourced, while the internal auditing department became the dominant auditing function—overseeing financial, operational, process, customer-supplier and the ISO 9000 first-party audit function.