What Would Deming Say?

摘要

The 1990s have seen the emergence of a new paradigm for quality improvement—the behavior based approach to optimizing work group quality performance. Quality leaders are realizing that by translating quality into specific observable practices and behaviors, they can be more proactive. Long committed to improved procedures, training and programs, these quality leaders are now supplying a critical missing piece by assuring that the inputs result in improved work group behavior.