The Challenges Of Auditing TL 9000 Requirements

摘要

TL 9000, the telecommunications quality management system standard, presents several auditing challenges. A derivative of ISO 9000, TL 9000 is defined in two handbooks: a requirements handbook called Book 1 and a metrics handbook called Book 2. Book 1 contains ISO 9001 plus TL 9000's 83 added requirements (called adders). Book 2 contains 11 families of measurements (metrics).