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Superior Customer Satisfaction and Loyalty

机译：出色的客户满意度和忠诚度

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来源
《Quality Progress》 |2011年第1期|p.68-68|共1页
作者
Denis Leonard;
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作者单位

Denis LeonardBusiness Excellence consultingBozeman, MT;

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收录信息美国《化学文摘》(CA);
原文格式 PDF
正文语种 eng
中图分类
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DOI: 10.5585/remark.v9i1.2148 INVESTIGATING THE IMPACT OF COGNITIVE DISSONANCE AND CUSTOMER SATISFACTION ON LOYALTY AND COMPLAINT BEHAVIOUR
DOI: 10.5585/remark.v9i1.2148 [O] . Thomas Salzberger, Monika Koller 2010

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