After Six Sigma - What's Next?

摘要

Is Six Sigma a fad that has now run its course? If you have been around long enough to have experienced Philip Crosby's zero defects and quality is free approach, Armand Feigenbaum's total quality management (TQM), Joseph Juran's trilogy, W. Edwards Deming's 14 points, Japanese style TQM, quality circles, Taguchi methods, kaizen, ISO 9000, the Baldrige criteria and now Six Sigma, not to mention re engineering, poka yoke and lean manufacturing, it seems legitimate to ask what will come next.