Russell Undquist is spot on with the need for sustained leadership engagement ("The Secret to Sustainment," August 2011, pp. 40-45). Thanks for the actual data and straightforward logic that goes with it. Expecting change without engaging to establish sustainment is like sending a Black Belt (BB) to perform a study and develop prioritized improvement opportunities while never planning to change a thing. That approach is disrespectful to the BB and does more harm for leaders' reputations than they know. Setting expectations and following up is fundamental to establish long-lasting change.
展开▼
