MORE VIEWS OF THE FUTURE

摘要

You can find the complete 2011 ASQ Future of Quality Study at about-asq/how-we-do/futures-study.html. There, you'll find more on the eight forces of change, the history of the study, the method ASQ uses to compile it, analysis from ASQ CEO Paul Borawski and prognostications from a panel of experts, including: 1.Gregory H. Watson, chair of the International Academy for Quality, past chair of ASQ and a contributor to the Futures study since 1999. 2.Deborah Hopen, president of Deborah Hopen Associates Inc. and past chair of ASQ. 3.Harry S. Hertz, director of the Baldrige Performance Excellence Program at the U.S. National Institute of Standards and Technology. 4.David Luther, past chair of ASQ.