Know No Bounds

摘要

My Awareness of the key role of human behavior in achieving organizational excellence emerged when I was a student at Ryerson University in Canada. The hands-on curriculum taught me not only the basics of industrial engineering, but also instilled in me an appreciation for operational systems, and showed me the importance and power of interpersonal relationships. Early in my career, I worked as an industrial engineer at Steelcase and was charged with maintaining a piecework incentive system, in which employees who produced above what was considered 100% efficiency could boost their earnings. Spending time on the factory floor-going to gemba-I learned process waste was a result of counterproductive behaviors that often went unrecognized, as there were no formulas that took into account all factors contributing to waste.