Big Q vs. Little q

摘要

ISO 9001:2015, Clause 1-Scope provides a synopsis of the contents of the standard and can be summarized as follows:1.1 To demonstrate the organization's ability to consistently provide products or services that meet customer and applicable statutory and regulatory requirements, as well as the organization's internal requirements.1.2 To enhance customer satisfaction through the effective application of a quality management system (QMS), including processes for improving the system and the assurance of conformity to customer and applicable statutory and regulatory requirements. The scope also states that ISO 9001:2015 is intended to be generic and applicable to all organizations, regardless of type or size, or product or service provided.