ASQ JOURNAL SPOTLIGHT

摘要

QP occasionally highlights an open-access article from one of ASQ's seven other journals. This month, read "Why and How TQM Leads to Performance Improvements," which appeared in the July edition of the Quality Management Journal (QMJ). Authors Javier Garcla-Bernal and Marisa Ramirez-Aleson describe how evidence shows that total quality management (TQM) improves organizational performance. Researchers, however, disagree on why and how such improvements occur and on who really benefits.