Today's 9-1-1 systems are vulnerable to a plethora of cyberattacks. As our industry moves to NG9-1-1, we need to be vigilant and protect valuable 9-1-1 networks. As APCO's Broadband Implications for the PSAP report states, "cybersecurity should be 'baked in,' not bolted on."6 When implementing new systems and networks, emergency communications centers should consider all cybersecurity measures in the initial plans to secure sensitive data. In 2016 and 2017, the FCC recommended the use of IDPS systems for emergency communications due to the identification and mitigation capabilities of this technology. Overall, any jurisdiction should frequently review their cyber-security program with guidance from the NIST'S "Framework for Improving Critical Infrastructure Cybersecurity."
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