A STRATEGY FOR THE LONG HAUL

摘要

FOR THE PAST TWO YEARS, Norfolk Southern Corp. Chairman, President and Chief Executive Officer Jim Squires has ventured into the field at least once a month to visit the Class I's customers. At each visit, he takes with him two or three NS execs to listen and learn. After a tour of the facilities, Squires & Co. sit down for a conversation with the customer's leaders. The NS team wants to know: How is the Class I doing when it comes to serving them? How can service be improved? How can NS help customers grow? Typically joining Squires on those trips are Executive Vice President and Chief Marketing Officer Alan Shaw and EVP and Chief Operating Officer Mike Wheeler. EVP and Chief Information Officer Cindy Earhart often attends the meetings, as well.