Here's a scary thought: The sole differentiator between one company and the next - regardless of location or size -is the people they employ. Like it or not, our success depends on our employees. It's people who sell product and people who operate the machines that make product and people who inspect product and people who ship the product and people who invoice and collect payment for product. Why is that such a scary thought? I guess that when I look at a scrap report, or learn that we lost an order, or see someone struggling with what should be a simple task, I get mad and frustrated - and fearful that unless I take immediate and drastic action my company will fall victim to extinction. Then again, maybe what really scares me is that if my (or a supervisor's) frustration and anger are at a certain level, the radical action of choice may be punitive, such as firing an employee (and undermining any hope of building morale). Or, perhaps my fear is driven by the many companies located in other regions that seem able to outperform American companies in quality and delivery, if not in value?
展开▼
