Yes Bank Partners with Servion to Deploy Banking Speech Recognition Enabled IVR

摘要

The Interactive Voice Response (IVR) self service system will ensure that the Yes Bank customer will have easy and quick access to information in Hindi and English through a voice enabled system, increasing the efficiency of the transaction. Servion implemented this comprehensive Contact Center solution which is a combination of Cisco Unified Contact Center Enterprise (Unified CCE) on a Cisco IVR platform, Nuance Open Speech Recognizer, and Knoah Soft voice logger that facilitates intelligent call routing, network to desktop Computer Telephony Integration (CTI), speech recognition, and multi channel contact management through voice, e-mail and chat over an IP network.