Adoption of e-processes by service firms: An empirical study of antecedents

摘要

To empirically investigate the role that rational efficiency, external pressure, firm's internal and external barriers have had in e-process adoption across service firms after the burst of the Internet bubble. The paper begins with a detailed introduction of the problem. In Section 2 of the paper, the theoretical background of technology adoption is presented. The role of rational efficiency, external pressure, internal and external barriers are discussed in detail. The authors present various hypotheses related to the above parameters. In Section 3 of the paper, details on data collection, scale development, and various statistical analysis that was done is presented. The results of the study are given in Section 4 of the paper. The main contributions of this study are presented in the concluding section.