Looking Beyond Search to provide Effective Online Search Tools

摘要

The ubiquitous nature of the Web, Web searching, and Google gives knowledge workers an inflated sense of their abilities when it comes to conducting online research tasks. Just ask some colleagues if they are interested in going to training to learn how to find business information online. The answer will be "no"— they don't feel they need training to be able to efficiently locate the information they need to do their job. After all, don't they Google all the personal and business information they require?