Valero sets debrand schedule for sites failing mystery shops

摘要

Valero has instituted a schedule for terminating branded stations thatrepeatedly fail its mystery shopper evaluation without making corrections.The company continues its “three strikes” policy in which threeconsecutive failures of any kind – an overall substandard score or failureof its “Critical Success Factors” – results in franchise termination if the sitefails to make the necessary corrections. There are three mystery shoppingperiods during the year.